Greyhound settles with the DOJ over accessibility issues

Greyhound Reaches Agreement with DOJ
Greyhound Reaches Agreement with DOJ

The nation’s largest intercity bus operator will pay $300,000 to a group of individuals allegedly subjected to Americans with Disabilities Act violations and appoint a claims administrator to oversee a process for compensating an “uncapped ” number of other people who experienced similar disability discrimination.

The announcements are part of a consent decree between the Department of Justice and Greyhound, filed February 8 with the U.S. District Court for the District of Delaware.

The DOJ accused the company of failing to maintain necessary accessibility features, such as lifts and securement devices, or assisting passengers with disabilities boarding and exiting the vehicles. It also faulted Greyhound for not providing people with wheelchairs an option to make reservations online.

“The ADA guarantees people with disabilities equal access to transportation services so that they can travel freely and enjoy autonomy,” said Vanita Gupta, head of the DOJ’s Civil Rights Division, in a news release.  “Today’s agreement marks a major step toward fulfilling the promise of the ADA, and we applaud Greyhound for entering the consent decree.”

Once the agreement receives court approval, Greyhound will have 45 days to appoint a claims administrator and post the terms of the claims process on its website. It will send a notice to all individuals who either lodged disability-related complaints or requested disability-related accommodations within the previous three years. Potential beneficiaries will have a nine-month claims period to assert their claims.

Moreover, Greyhound agreed to hire an ADA compliance manager and conduct annual ADA training for employees, including technical training for employees and contractors tasked with operating accessibility features. It must also pay an additional $75,000 civil penalty and submit quarterly compliance reports to the DOJ.