Disney changes line policy for people with disabilities

People with certain disabilities can no longer go straight to the front of the line at Disney theme parks, under a new rule change that went into effect October 9.

Disney, in a statement, said the change was made because the old system was being increasingly abused. Instead of going to the front of the line, individuals with disabilities and their parties must use the new Disability Access Service Card, which allows guests to return to the rides at a certain time.

Graphic of a paper-cutout line of children with different skin colors and one using a wheelchair.
Equal access

“After careful consideration, and with the needs of our Guests with disabilities as our foremost concern, we are modifying the current program so that we will be able to continue to serve those Guests for whom the program is intended,” Disney said in the statement.

Some parents, however, remain concerned the change will negatively change their children’s experience and make it much more difficult for them to enjoy the theme park.

“For example, my son, similar to many others living with disabilities, has special medical procedures that have to be done at a specific frequency throughout the day,” Erin Moya, whose 4-year-old son has spina bifida, told CNN. “To then have to worry about ‘scheduling’ rides is just one more complication to add to a visit that is probably already more complex than most people realize.”

More than 34,000 people have signed a petition for Disney to overturn the change.

A CBS video on the change can be seen here.